DELIVERY
At Bike Fit Kit, we aim to ensure your order is delivered promptly and securely. Below is an overview of our delivery options and rates:
Delivery Options and Rates
UK Standard Delivery
- Cost: £3.99 - £7.50 (based on order weight).
- Delivery Time: 3-5 working days from the date of order placement.
EU Shipping
- Cost: £25.00.
- Delivery Time: Times may vary depending on destination country.
Rest of the World Shipping
- Cost: £35.00.
- Delivery Time: Times may vary based on location and customs processing.
Important Information
- Delivery times may vary during busy periods or due to unforeseen circumstances.
- If you have a specific delivery request or require express shipping, please contact us at info@bikefit-kit.com and we’ll do our best to assist.
We are committed to ensuring your order reaches you efficiently, no matter where you are in the world!
RETURNS
At Bike Fit Kit, we strive to ensure your satisfaction with every purchase. If you're not completely happy, our returns policy is outlined below:
30-Day Returns
- We offer a 30-day return window for all items.
- To qualify for a return, the item must be in unused and resalable condition.
Return Shipping Costs
- All return shipping costs are the responsibility of the buyer.
- We recommend using a tracked shipping service for your return to ensure its safe arrival.
Faulty Items
- If you receive a faulty item, it may be covered under warranty.
- Please contact us at info@bikefit-kit.com with details of the fault, and we will assist you with the next steps.
How to Initiate a Return
- Email info@bikefit-kit.com with your order details and the reason for the return.
- Await confirmation and instructions from our team.
- Return the item in its original packaging to the provided address.
We’re here to help, so don’t hesitate to reach out with any questions or concerns!